support@goobuz.com

Return:

• Returns accepted for 30 days
• Free return shipping
• No restocking fee
• No final sale items

Refund:

Order Cancellation

Within 24 hours after placing your order, you can cancel the order, we will refund 100% of your order value.

Returns

We accept refunds and returns for the following cases: item is broken, we sent the wrong item or the wrong size.

We only accept returns after 30 days from the time the customer receives the goods.

To complete your return, we require your order number and proof of a defective item in one of the cases above.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If the item is lost, we will not be responsible and we do not offer refunds in this case.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. This refund will take time, depending on your card issuer.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@Goobuz.com Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@Goobuz.com.

Shipping

Place items in a box with email confirmation or original receipt and a note detailing what you would like us to do to remedy your situation. We cannot process an exchange or refund without your receipt.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Help! I can’t find my return slip.

Don’t worry Goobuz packages don’t include return slips. Just reach out to support@Goobuz.com and we’ll help you place your return or exchange.

what’s your return policy?

All returns must be processed within 30 days of receiving the order.

To place a return, or if you are having trouble making a return within the 30 day time frame, please reach out to support@Goobuz.com.

Order # must be provided to place a return, and you will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded.

How long does it take to process a return?

Credit card refunds usually take 5-10 business days to appear on your statement.

What should I do if I receive the wrong product?

If you received a product different from the one that you ordered, sorry about that! Please contact us at support@GooBuz.com and we’ll be sure to get you the GooBuz you ordered!

What’s your return process if I’m not happy with the product?

Yes, within 30 days after receiving your package. Here are your packing instructions:

1. Securely pack the items in a box.
2. Affix the mailing label squarely onto the address side of the parcel, covering up any previous delivery address and barcode without overlapping any adjacent side.
3. Use the address listed and affix the appropriate amount of postage.
4. Ship package from your nearest post office or shipping company of your choice.

If you did not receive a return label, please send an e-mail to support@Goobuz.com

Average shipping times are 7-10 Days. Tracking number is provided upon purchase.

📦 shipping within 24H

🔁 Easy return+100%high quality

✈️ Free shipping

Many of our returning customers appreciate the 3-pack because it offers the best value. And we're happy to do it because it saves us the cost of processing individual units. If you just want to try 1 tube, we've already reduced the price far below original retail. So you can't go wrong with any of the options. And I just know that you'll fall in love with your new lips either way.

There is no auto-billing. You order will be processed as a one-time charge. When you're ready to re-order, you can come back to this page, visit our website or call our customer service number.

We know you can't wait to start trying City Lips® and experiencing the amazing difference for yourself. That's why our shipping department is operational 7 days a week. That way, your order leaves our facilities within 24-hours. Transit usually takes 3-5 business days depending on what part of the country you're in.

There is no auto-billing. You order will be processed as a one-time charge. When you're ready to re-order, you can come back to this page, visit our website or call our customer service number.

Yes! While it was made with women 40-65 in mind, results have been amazing for women both younger and older.

City Lips® will last four to six hours, though everybody's lips react differently. With frequent use City Lips® provides long term and continuous results. As the hyaluronic acid binds to your skin’s natural moisture it continues to attract and store several times its weight in water, keeping your skin at its optimum level of repair and encouraging collagen production.

Your lips will feel smoother & more hydrated within minutes of application!

For optimal results, apply it every night before bedtime. Plumping results are increased with continuous use.